Return and refund policy

Last updated: 14 November 2026

Spirits Signature is operated by Eric Kho, an individual carrying on business as a sole trader in New South Wales, Australia. In this document, “we”, “us” and “our” mean Eric Kho trading as Spirits Signature.

1. Our 30-day satisfaction offer

If you are dissatisfied with your purchase or change your mind, you may request a refund within 30 calendar days after receiving it. If an order is delivered in several parcels, this period starts when you receive the last parcel.

No physical return is required under this offer. You do not need to show a fault, keep the original packaging or leave the product unused. There is no restocking fee, administration fee or cancellation penalty.

We refund the amount paid for the products covered by your request, the applicable taxes charged on those products and the original delivery charge. The same original delivery charge will not be refunded more than once.

2. How to request a refund

Contact us at support@spiritssiignature.com or +61297871099. Tell us which purchase and products your request concerns. An order number is helpful, but other reasonable evidence, such as an order confirmation, receipt or payment record, is also accepted. You may hide unrelated transactions and sensitive payment details.

For the satisfaction offer, your request needs to reach us within the 30-day period. Our processing time does not shorten that period. We will contact you if we need further information to locate the purchase.

3. Cancelling before dispatch

If you contact us to cancel before your order is dispatched, you are entitled to a full refund, including the original delivery charge. Please contact us promptly so we can stop fulfilment. A cancellation received before dispatch remains eligible even if we read it later.

If the order has already been dispatched, the satisfaction offer remains available after delivery. Your rights relating to delay, non-delivery or other breaches of consumer law also remain available.

4. Australian Consumer Law rights

Your Australian Consumer Law rights are additional to our satisfaction offer and are not limited to 30 days. Goods must meet the applicable consumer guarantees, including acceptable quality and correspondence with their description.

For a major failure, you can choose a refund or replacement, or keep the goods and seek compensation for their reduced value. For a minor failure, we will provide a free remedy within a reasonable time. If we cannot or do not do so, you may be entitled to a refund, replacement or reimbursement of reasonable repair costs under the Australian Consumer Law. You may also be entitled to compensation for reasonably foreseeable loss or damage.

We remain responsible for addressing your claim. You do not have to pursue the manufacturer, supplier or carrier instead of us.

5. Faulty, damaged, incorrect or missing goods

Contact us if an item is faulty, damaged, different from its description, incorrect or missing. Tell us what happened and provide reasonable information to help us assess the issue. Photographs may help, but are not an automatic condition for every claim. No 24-hour or 48-hour reporting deadline limits your legal rights.

We will assess the issue and arrange the appropriate remedy. If inspection, collection or a return is reasonably needed for a statutory remedy, we will explain the arrangements and meet the reasonable costs required by law. Please contact us before sending anything to an address. This does not change the no-return terms of our 30-day satisfaction offer.

6. Delays and non-delivery

If your order has not arrived within the estimated delivery period, or tracking indicates a problem, contact us. We will investigate with the fulfilment provider or carrier and keep you informed. You do not need to wait for a missing parcel to arrive before raising a non-delivery claim. Where we cannot supply the order or your legal cancellation rights apply, we will provide the appropriate refund or other remedy.

7. Refund method and timing

Refunds are made to the original payment method unless you validly agree to another method. Store credit is not compulsory. We process refunds without undue delay after establishing the entitlement and the information needed to make the payment, and within any period required by law.

We will confirm when the refund has been issued. The time for it to appear in your account depends on the payment provider or bank. Contact us if you need help tracing a refund.

8. Contact

Email: support@spiritssiignature.com
Telephone: +61297871099
Contact address: 19 Turton Avenue, Clemton Park NSW 2206, Australia
Website: spiritssiignature.com