Privacy policy

Last updated: 14 November 2026

Spirits Signature is operated by Eric Kho, an individual carrying on business as a sole trader in New South Wales, Australia. In this document, “we”, “us” and “our” mean Eric Kho trading as Spirits Signature. This policy explains how we handle personal information when you visit spiritssiignature.com, place an order or contact us.

1. Who to contact

Eric Kho is responsible for the personal information handled by Spirits Signature. Please contact us about privacy questions, requests or complaints using the details below.

Email: support@spiritssiignature.com
Telephone: +61297871099
Contact address: 19 Turton Avenue, Clemton Park NSW 2206, Australia
Website: spiritssiignature.com

2. Information we collect and its sources

Information you provide: your name, email address, telephone number, billing and delivery addresses, order details and information you send in enquiries or refund requests.
Transaction information: products purchased, amounts paid, payment status, transaction references and refund records, received through Shopify and the payment services used for your order. Payment providers process the payment details needed to complete a transaction.
Website and device information: IP address, browser and device information, cookie identifiers, pages viewed, shopping interactions and consent preferences, collected through the store platform and the technologies described below.
Delivery and support information: dispatch, tracking and delivery updates from fulfilment and delivery providers, and records of our communications with you.

You can browse without giving us your name. If you do not provide the information needed to process and deliver an order or resolve an enquiry, we may be unable to provide that service. Please do not send identity documents, full payment card details or unrelated sensitive information in ordinary support messages.

3. Why we use information

We use information to operate the website and checkout; process payments and orders; arrange delivery from China; communicate about purchases; handle cancellations, refunds and complaints; maintain transaction records; protect the store against fraud and misuse; and meet legal obligations.

With the relevant cookie choices, we also use website activity to measure advertising performance and show or improve relevant advertising through Meta. Browsing or buying from us does not, by itself, give general consent to marketing.

4. Shopify and service providers

Our store is hosted on Shopify. Shopify provides the ecommerce infrastructure used to operate the store and handle transactions. It processes information to provide those services. For services in which Shopify determines its own purposes, its privacy terms also apply. See the Shopify Consumer Privacy Policy and Shopify privacy portal.

We share information needed for the relevant service with payment providers, suppliers and fulfilment partners, and delivery providers. For example, delivery requires the recipient’s name, delivery address, contact details and the items to be fulfilled. Where necessary, information may also be disclosed to professional advisers, authorities or other parties to comply with law, address fraud or resolve a dispute.

Meta receives information through the Meta Pixel as described below. These disclosures mean that personal information is shared with service and advertising providers.

5. Cookies and Meta Pixel

Essential cookies and similar technologies support functions such as the shopping basket, checkout, security and remembering privacy choices. Non-essential tracking is used for advertising and its measurement.

We use Meta Pixel. When you accept the relevant non-essential tracking, it can send Meta information about your browser or device and your interactions with the store, such as pages and products viewed, basket activity and purchases. Meta can associate this information with information it holds to measure advertising and personalise ads. See Meta’s Privacy Policy for its handling of information and available controls.

The Shopify cookie banner is displayed to visitors in all regions, including Australia. You can accept or refuse non-essential cookies and change your choices using the store’s cookie preferences control. The Meta Pixel is blocked before you accept the relevant tracking. Refusing these cookies does not prevent you from making a purchase.

You can withdraw consent through the same cookie preferences control. This changes future consent-based tracking; it does not undo processing already carried out or remove transaction records we need to keep. Browser controls can also delete or restrict cookies, but restricting essential cookies can affect store functions. Choices may need to be set again when you use a different device or browser, or clear cookies.

6. Electronic marketing

If we send you commercial electronic messages, we will do so with the consent required by law, identify the sender and provide a simple unsubscribe option. You can also contact us to stop direct marketing. We will process unsubscribe requests within five working days. Essential messages about an existing purchase or refund can still be sent.

7. Overseas handling of information

Our fulfilment arrangements involve sharing delivery information with providers in China. Shopify, Meta and their service providers operate internationally, so information can also be processed outside Australia, including in Canada and the United States. Locations depend on the provider and service and may change.

We limit disclosures to the relevant purpose and take the steps required by applicable privacy law when disclosing information overseas. Overseas laws may differ from Australian laws. Contact us if you need further information about the providers handling your information.

8. Retention and security

We retain information for as long as reasonably needed for the purposes in this policy, including fulfilling orders, handling disputes, maintaining required records and meeting legal obligations. The period depends on the information and those requirements. When information is no longer needed and retention is not legally required, we take reasonable steps to delete it or de-identify it.

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, alteration or disclosure. Access is limited to what is needed for the relevant work. No storage or transmission method is entirely secure. Please tell us promptly if you believe information relating to your dealings with us has been compromised.

9. Access, corrections and other requests

You can contact us to request access to information we hold about you, correct inaccurate information, ask for deletion where retention is not required, or raise an objection or privacy concern. We will assess requests under the law applicable to the circumstances and explain any lawful reason that prevents us from fully meeting a request. This policy does not suggest that every privacy right applies in every situation.

We may ask for proportionate information to verify your identity or authority, using existing order or contact details where practical. We will not request more information than is reasonably needed for that purpose.

10. Privacy complaints

Please describe your concern and the outcome you seek by contacting us. We will review the matter and respond within a reasonable period. If you are dissatisfied, you can contact the Office of the Australian Information Commissioner where the matter falls within its jurisdiction. The application of the Privacy Act 1988 and Australian Privacy Principles depends on the legal criteria; this policy does not limit any rights that apply to you.

11. Changes

We may update this policy when our practices or legal requirements change. The current version will show its revision date. We will provide further notice or obtain consent where required; publishing a revised policy does not itself create consent for a new use of information.